Management Report : Report on Business communication…

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ntroduction While working in the Canada, it is necessary for the director of Yabbies R to take into account certain crucial factors into consideration. It is worth mentioning that Canada would foster a new business environment to Australia business man. In general terms, it is argued that Canadian business people are highly experienced in doing business with other cultures. The proportion of Canadian business people belong to younger generations taking genuine interest in other countries cultures and depicting open-minded approach in adopting new things and aspects (Guffey & Loewy, 2012). Generally speaking, population of Canada is a heterogeneous in nature composed majority of English speaking people and French speaking as minority. Ideally, it is necessary for business authorities to develop awareness regarding cultural and language culture for working successfully in Canada. This is so because there are so many sizeable groups migrated to the country having unique characteristics making it a distinct location. Discussion The director of Yabbies R named Peter Adams needs to carefully handle intercultural communication and negotiation style while working in Canada. As Peter Adams has to deals with Canadian importers for dispatching Yabbies to Canada. It is necessary for Peter Adams and his team members to clearly understand communication pattern and methodology prevailing in Canada along with negotiation style acceptable to Canadian importers. 1) Intercultural communication At the outset, it is the crucial aspect of every business transaction and so is the case between Peter Adams and Canadian importers. The case study evidenced that Peter Adams is communicating through fax and Internet for seeking information regarding markets and providing description regarding Yabbies profile to the customers. The internet enabled Peter Adams in facilitating quick communication with Canadian importers regarding Yabbies profile and at the same time convincing them regarding the quality and material. While communicating with Canadian importers, there are some important points to be taken care of by the Peter Adams and his team. In terms of language, Canada is bilingual language country where people speak in both English and French (Patil & Arun, 2012). For business people, it is said that they should speak and converse in a controlled fashion in Canadian business environment. The controlled fashion here refers to raising their voices and concerns occasionally on having a strong point or argument. The loud voice is usually dislike by Canadian people as it is considered as bad manner therefore asked to keep conversation at quiet level. In this context, it is worth noticeable factor for Peter Adams 5 and his team to adopt politeness in Internet and fax communication appearing good to Canadian importers. Besides, Peter Adams and his team should not communicate at frequent intervals on same topic and subject area as it appears irritating and disturbing to Canadian people because they prefer some periods of silence in communication message (Musgrave & Stobbs, 2015). This communication practice is necessary for team members to understand and at the same time they should not consider periods of silence as a negative phenomenon affecting business adversely. Rather, periods of silence is visualised as a positive phenomenon appearing good for Canadian people (MacRae, 2015). Other important points to consider for Peter Adams and his team in the process of communication is understanding the fact that Canadian business people usually prefers direct tone in communication. The direct tone here refers to stipulating business terms and conditions in clear terms, not including any vague statements. With regard to this, it is advisable that Peter Adams and his team members should provide information regarding Yabbies quality, availability, price, stock, etc in clear and specific terms. They should not adopt any diplomatic attitude through providing vague statements such as ‘it depends or will be settled later on, etc’. These vague statements would confuse and irritate Canadian business people and give them bad impression. In this case, there is possibility that Canadian importers would ask for clarifications and, on finding it difficult, they would dislike or reject the proposal made by Peter Adams and his team (MacRae, 2015). 2) Negotiation style For Canadian business people, negotiation is considered a mutual problem solving process where two parties are indulged in open discussion aimed at reaching a mutually acceptable solution. It is worth mentioning that negotiation is a joint process aimed at benefiting both parties through developing mutually agreeable solution. For this, it is asked both parties to deal with their own responsibility for reaching agreement. This could be done through focussing on near-term and long term benefits of negotiation (Musgrave & Stobbs, 2015). In context to Canadian business world, negotiation process requires spending adequate time for gathering and sharing information. Canadian negotiators pay heavy emphasis on gathering pertinent information and discussing every possible minute details of the subject area. It is emphasised on discussing details thoroughly by the parties before they reach at bargaining stage. The process of sharing and exchanging information is done for 6 keeping parties well informed and updated regarding subject matter and avoiding any kind of confusions and queries arising in later stage (Patil & Arun, 2012). The process of gathering, sharing and discussing information in negotiation process is also done as it helps in building trust and confidence among parties. The matter of trust and confidence is necessary for arriving at best possible outcome and solution fulfilling expectations of both parties. The detailed process also helps in enabling both parties to clear facts and information pertinent to the negotiation process as reveal of hidden information proves harmful in later period of time. It forms rule of practice in Canadian business world that parties have to mandatorily share and discuss information with each other. Any kind of conceal or hiding of information is not acceptable and might result in rejection of business proposal (Mcintosh & Luecke, 2008).

 
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